Executing Different Actions
The Execute Action empowers you to respond to alerts by triggering predefined actions or integrations directly from the alert details interface. This streamlines your incident response workflow and enables rapid remediation or escalation.
Executing an action using the System
To execute an action using the system, follow these steps:
Go to the Execute Action section within your platform.
Select the System option from the available list.
The Execute Action page opens.
You will see a list of available actions, such as:
Slack Notification
Opsgenie
HTTPS
Mattermost
Email
Webex
Teams
The Action Provider for these actions will be displayed as System.
Use the Select Actions From dropdown menu to choose the available action providers, including the system.
Select the appropriate action, and click Execute.
Executing a different action using the same provider
Action Details
Action Name: Slack_Notification: This is the name of the action you are executing.
Description: Slack notification action: Provides a brief description of the action, indicating it will send a notification to Slack.
Provider Name: The action is being executed by the system
Execution Parameters
Enter the Webhook URL where the Slack notification should be sent.
Enter the Message you want to send via Slack.
Click Execute to run the action immediately.
Alternatively, click Save Configuration to store the action parameters for future use.
(Optionally) Click Cancel to exit without saving or executing.
Pre-Saved Configurations
If you have pre-saved configurations, you can select one from the list to quickly execute a previously defined action.
This allows for easy re-execution of common actions without needing to re-enter parameters.
Executing a different action using a different provider, such as ServiceNow
The list of action providers is being fetched from your Action Integrations in the Virtana Platform. See ServiceNow integration.
Click Execute Action, select ServiceNow Event and Incidence integration for Production option from the available list.
The Execute Action window opens.
(Optional) Click the dropdown to select the different action.
To create an incident, click Execute in the same row of the Create_Incident action.
The Execute 'Create_Incident' action window opens.
In the same way to create an event, click Execute in the same row of the Create_Event action.
Update the Execution Parameters in the fields provided.
(Optionally) Select the Pre-saved Configurations (if any) in the dropdown.
Select the additional parameters from the dropdown and use them to capture more information as part of the incident.
Click the Save Configuration for reuse and click Execute.
You can view the status of the applied action under the Executed Action, and view the relevant incident ID under the Related Context.
Click the Executed Action to view the action records, and to view the details, click the particular action in the list in the Executed Actions window.
Click the incident ID to view the incident details in the provider window.
After executing the action, navigate to the Reports section to see the notifications generated by your executed action. In the Reports section, you can also view a list of recently executed actions.