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Additional Options from the New Hardware Probe Screens

The following are several additional functions available from the hardware probe screens.

Rebooting the Probe

You can reboot a probe by selecting the probe and then clicking Reboot on the More drop-down menu.

Click OK to confirm the reboot.

Updating the Probe

If there is a firmware update available for a probe, a message displays next to the Version field in both the Hardware Probes Inventory page and the configuration page for the probe. Probe firmware updates are delivered as a.upd file. This file should be installed from the IO Update screen to make the update available for the following procedure.

  1. Click the new version number to upload the update to the probe.

    The screen indicates that the firmware has been uploaded and is ready to be installed.

  2. Click the blue Install button to install the update.

    A Probe update is in progress message displays on your screen. An update can take approximately five to ten minutes.

The firmware version that is uploaded to the IO Appliance is viewable on the Performance Probe Inventory page, next to the License Summary button.

Downloading All Probe Logs

You can download all Performance Probe logs by selecting Download Logs from the More drop-down menu on the Hardware Inventory screen.

This option collects all of the logs of the hardware probes, zips them into a file, and downloads the logs to the local machine. Once the logs are downloaded you can provide them to Virtana Technical Support. Use this option to help troubleshoot issues with the hardware probes. This operation attempts to download logs for all probes that are connected to IO.

Downloading Individual Probe Logs

You can download individual Performance Probe logs by selecting the drop-down menu from the arrow at the end of each probe’s row.

This option collects all of the logs for the selected hardware probe, zips them into a file, and downloads the logs to the local machine. Once the log is downloaded you can provide it to Virtana Technical Support. Use this option to help troubleshoot issues with a specific hardware probe that is connected to IO.

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