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Alerts

Alerts are important signals that show possible problems in a computer system. They need the attention of experts like DevOps, System Administrators, and SRE teams. Alerts are meant to make you aware and watch out for potential issues in the computer system. They act like early warning signs, helping you to notice and fix problems before they become serious.

To access the Alerts page, follow these steps:

  1. Navigate to Global View.

  2. Click on Alerts.

    The Alerts page opens.

    Alert_up_db.png

Interface Layout and Components

Alert_Custom_filter.png

Stamp number

Component

Description

1

Source Type and Add filter

  • Source Type: You can select the source of the Alerts that you are analyzing.

  • Add filter: Use the (Plus_icon.png) button to manage the filter for specific alert types, such as SubStatus, Severity, Priority, Manager, and more.

2

Alert status tabs

The alert status displays sufficient information for you to recognize an event's current state quickly. You can view the count of the alerts and their severity in a specific state.

3

Search bar

The search bar lets you type in specific words to quickly find and filter important information in the alert system. You can include a placeholder text that clearly indicates details, like alert summary, entity name, related entities, application name, or tags. You can view all the records that match your text, especially in the Alert Description column.

4

Edit Columns

Here, you can customize displayed columns, including entity name, type, ID, first seen, last seen, rule ID, and repeat count. This customization empowers you to choose, include, or exclude columns for a personalized and efficient monitoring experience.

5

Alert details

Alert details collectively offer a comprehensive overview of the alerts, their properties, and associated entities, facilitating efficient monitoring, analysis, and resolution within the Global View platform.

6

Utility access

  • Show alerts for: Users have the option to select the time frame for which they want to view the alerts. Options include viewing alerts for the present day, 7 days, 15 days, and 30 days, enabling users to focus on alerts within a specific timeframe.

  • Download: To save the alert information locally in PDF format, click Download.

  • Help: Click to open the online help.

Note

You can view the alert data on the dashboard according to the selected timeframe.

Edit Columns

The Edit Columns allows you to customize displayed columns, including entity name, type, ID, first seen, last seen, rule ID, and repeat count. This customization empowers you to choose, include, or exclude columns for a personalized and efficient monitoring experience. For example, you can prioritize specific information like entity names or rule IDs based on their preferences, extracting tailored insights from AIOps alert data.

alert1.png

Column Name

Description

Action

Describes the action taken or recommended based on the alert or insight.

  • Acknowledge: Confirm that you’ve seen the alert.

  • Add Note: Attach a note with additional details.

  • Export To JSON: Download the data in JSON format.

  • Close Alert: Dismiss the alert from the view.

Alert Description

Provides a brief description or summary of the alert.

Created By

Indicates the user or system responsible for creating the alert.

Entity ID

A unique identifier for the entity, such as a device, application, or service associated with the alert.

Entity Name

The name or label of the entity associated with the alert.

Entity Type

Specifies the type of entity, such as, server, network device, or application generating the alert.

First Seen

Timestamp indicating when the alert was first detected or observed.

Insights

Additional contextual information or analysis related to the alert or entity.

Last Seen

Timestamp indicating when the alert was last observed or updated.

Priority

Indicates the priority level or severity of the alert, often categorized as high, medium, or low.

Related Alerts

Displays any other alerts or incidents linked or correlated with the current alert.

Repeat Count

Number of times the alert has occurred or been triggered within a specific timeframe.

Severity

Level of severity associated with the alert, typically categorized as critical, major, minor, or informational.

Source

Identifies the source or origin of the alert.

Status

The current status, like the open/closed state of the alert.

Sub-Status

Additional status details or sub-categories to further categorize the alert state.

Updated By

Indicates the user or system responsible for the most recent update or action taken on the alert.

Viewing Cost Threshold Alerts in Global View

In Global View, you can monitor unexpected cost changes and take corrective actions on the cloud costs alerts for the thresholds that you define in the CCM Cost Trend widget.

Perform the following steps to view the resulting cost alert in Global View:

  1. Log in to the Global View and click Alerts.

  2. Click the Source Type dropdown, select CCM.

    You can view only CCM cost threshold alerts in the table.

  3. (Optional) Click Plus_icon.png to add and manage the filter options for the particular source alerts.

  4. In the alerts table, click the alert that corresponds to a particular CCM cost threshold alert.

    To view the impacted alert in detail, see Working with Alerts.

Action taken for Alerts

  1. Acknowledge the alert after the review.

  2. Navigate to the Alert Activity to add a note with your investigation findings or remediation plan.

  3. Execute the recommended action based on the alert findings. See Executing Different Actions.

  4. Close the Alert when the issue has been resolved, or the cost pattern is understood.

  5. Export to JSON or download the alert data if you need to share it for further analysis.

  6. Navigate to the Cost Trend widget and adjust the threshold values and conditions in the widget settings.

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