Working with Alerts
When you open the Alerts page in Global View, you can drill down into your alerts to better understand the cause of the problem. Click an alert to view more information about the root cause, the impacted entity, and other details to help you take action on the alert.
The Alert Page is divided into three tabs:
Overview: Use this tab to quickly view what happened to trigger the alert for the impacted entity. From here, you can drill down into metrics, view related activity, and explore topology to help in your investigation.
Troubleshooting: In this tab, you can find detailed information and insights to aid in troubleshooting the alert. This may include diagnostic data, suggested actions, and relevant contextual information to help resolve the issue efficiently.
Properties: In the Properties tab, you can view a snapshot of the alert properties and a history of the alert, such as when it first and last occurred, and how long the alert has been active.
To view each tab in detail, see Tabs in the Alert page.
Open Alerts
To access the Alert Page, perform the following steps:
Navigate to Global View.
In the left side menu, select Alerts, and click the impacted alert under Alert Description.
A detailed alert page opens for the selected alert.
You can view the following details on the detailed alert page:
Alert Detail | Description |
|---|---|
Status | Indicates whether the alert is open, closed, acknowledged, or in progress. |
Severity | Represents the level of impact or urgency associated with the alert, like critical, major, or minor. |
Priority | Determines the importance or order in which the alert should be addressed. |
Duration | Shows the time elapsed since the alert was triggered. |
Repeat Count | Indicates the number of times the same alert has occurred within a specified timeframe. |
In alerts, you have several actionable options:
Acknowledge
Execute Action
Alert Details
You can view the following options in the Alert Details(
):Close Alert
Alert Activity
Export to JSON
Target Entity Properties
Acknowledge alerts
When an alert is generated within the Global View platform, it often requires attention from relevant personnel to investigate and resolve the underlying issue. The Acknowledge function provides a mechanism for you to formally acknowledge your awareness of the alert without necessarily resolving it immediately.
Execute actions for alerts
You can trigger predefined or custom actions directly from the alert interface. These actions might include running diagnostic scripts, initiating remediation workflows, or integrating with external systems. This automation accelerates response times and reduces manual intervention. Execution status is displayed in the UI and logged for future reference. To view more options to customize your alert action, see Executing Different Actions.
Close Alert
Once the issue is resolved, you formally close the alert. This process typically requires you to provide a resolution note or select a closure reason, ensuring that the alert’s lifecycle is fully documented for future reference and compliance.
You can select the following predefined reasons from the dropdown:
Cancelled
Closing
Done
Fixed
NoFix
View alert activity
At any point, you can review the alert’s activity log, which details every action taken, status change, and user involved. This transparency supports auditing, post-incident reviews, and continuous improvement.
Hover over the Important Activities Timeline to view the alert detail description for a particular time and date.
You can view the last 20 alert activities under the Important Activities Timeline. Click View Anomaly Condition to view and analyze the alert occurrence time, target, and other details.
Add a note to save it in recent activities for future reference.
Export alert details
JSON exports can be downloaded or sent to external systems via APIs. For integration with other tools or for archival purposes, you can export the alert’s details in JSON format. This ensures compatibility with a wide range of systems and supports advanced analytics or compliance requirements.
View entity properties
Throughout the alert’s lifecycle, you have access to detailed properties of the entity that triggered the alert. This includes metrics like CPU usage, memory utilization, and network activity, enabling you to diagnose and resolve issues efficiently.
Entity data is retrieved from configuration management databases. To view the entity configuration, click View Config.