Adding a Proxy Server

If your corporate security requirements include using proxies for internet access, you can add proxy servers to your integration configuration. Currently, ServiceNow is the only VirtualWisdom integration that supports proxy servers.

When configuring a new proxy server, clicking Test Connection confirms that the proxy server is listening on the port provided. If the proxy server uses basic authentication, the correct user and password must also be provided for the test connection to pass. If the proxy server does not require authentication, the user and password are ignored.

About This Task

  • You can select only one proxy server per integration.

  • Only Basic Auth is currently supported as an authentication method.

  • If you create an invalid proxy server, it will still display in ServiceNow.

    If you select the invalid proxy, there is no indication it is invalid and that it will not connect. Ensure you use Test Connection when you create a proxy to verify the server is accessible.

  • If you delete or update a proxy server, ServiceNow is refreshed with the new configuration.

Prerequisites

To complete this task, you need the following information for the proxy server:

  • Server name

  • Protocol type: HTTPS or HTTP

  • IP address or hostname

  • Server port number

  • If the protocol is HTTPS, authentication is required so you must provide the username and password to access the server

Steps

  1. You can access the proxy server configuration from the Settings page in either of two ways.

    • On the Probes and Integrations panel, click Integrations, then select View for ServiceNow ITSM.

    • In the ServiceNow Instance area, select Access via Proxy.

  2. Click Add New Proxy.

  3. On the Administration panel, click Proxy Servers.

    1. Click New Proxy Server.

      The New Proxy Server page displays.

  4. Complete the configuration for the proxy server.

    GimWMCaoyaKE6jTIQDL8EA.png

    Only Basic Auth is currently supported for authentication.

  5. Click Test connection to verify the proxy settings are correct and the server can be accessed.

    Clicking Test Connection confirms that the proxy server is listening on the port provided and the integration can successfully communicate with the ServiceNow instance via the selected proxy server. If the proxy server uses basic authentication, the correct user and password must also be provided for the test connection to pass. If the proxy server does not require authentication, the user and password are ignored.

If you create an invalid proxy server, it will still display in ServiceNow.

Tip

If the proxy server cannot be accessed, the configuration can still be saved so that you can modify it later. However, there is no indication that a proxy is invalid. Therefore, ensure you use Test Connection when you create or modify a proxy to verify the server is accessible.