Troubleshooting
Linux Agent
Set Logs to Debugging Mode
To set the Linux Agent logs to Debugging Mode, update the netuitive-agent.conf file.
Navigate to the netuitive-agent.conf file.
Update level = INFO to level = DEBUG.
Save and restart your agent.
# to increase verbosity, set DEBUGlevel = DEBUGhandlers = rotated_filepropagate = 1
Need Help?
Save as Zip File
Copy /opt/netuitive-agent/bin/get-support and paste it into your command line interface to zip up your agent configurations, logs, and system metadata. The file will be stored in /opt/netuitive-agent/
Success Message:
Collecting logs and configuration.... creating file.... Please open a support case and upload /opt/netuitive-agent/support-YYYYMMDD_173454 with a detailed description of the issue. Thank you
Send Zip to Support
Open a support ticket by emailing cloudwisdom.support@virtana.com with the file attached and a subject / message body describing the issue(s) you experienced.
Docker Container Agent
Agent Logging
Agent logs will not be available from the netuitive-agent container directly, as they’re redirected to stdout via /proc for viewing from the docker CLI. See https://docs.docker.com/config/containers/logging/
To change the log level, you may pass the desired level (ERROR, WARN, INFO, DEBUG) via the initial docker run
command using the -e
flag. docker run -d -p 8125:8125/udp --name netuitive-agent
-e DEBUG
-e DOCKER_HOSTNAME="my-docker-host" -e APIKEY="my-api-key" -v /proc:/host_proc:ro -v /var/run/docker.sock:/var/run/docker.sock:ro netuitive/docker-agent
To view agent logs from the Docker CLI run docker logs netuitive-agent
Configuring...
Configuring APIKEY with [removed]
Configuring HTTPVAR with https
Configuring loglevel with DEBUG
Configuring interval with 60
Configuring APIHOST with api.app.netuitive.com
Configuring HOSTNAME with my-docker-host
Configuring LISTEN_IP with 0.0.0.0
Configuring LISTEN_PORT with 8125
Configuring FORWARD_IP with 127.0.0.2
Configuring FORWARD_PORT with 8125
Configuring FORWARD with False
Starting Services...
[2019-04-05 21:31:50,999] [MainThread] Changed UID: 0 () GID: 0 ().
[2019-04-05 21:31:51,730] [INFO] : Listening on 0.0.0.0:8125