ServiceNow integration
Overview of Action Integration
Action integration allows you to connect and manage various services used for Alert Orchestration and Notification Management. These integrations are crucial for automating responses to alerts and ensuring that notifications are sent through the appropriate channels.
Unique Credentials: The credentials entered for each integration are unique to your organization. They ensure secure and reliable communication between the platform and the integrated services.
Service-Specific Credentials: For each service (e.g., Slack, Opsgenie, Webex), you will need to provide specific credentials or tokens that enable the platform to trigger actions and send notifications based on alert conditions.
Navigation
Go to the Settings section in the platform's main menu.
Under Settings, select Integration.
From the list of integration options, choose Action Integration.
Add an Integration
Navigate to the Integration Section.
Enter Integration Details:
Service Type: Select "ServiceNow" from the dropdown menu.
Name: Enter a name for the integration.
Description: Provide a brief description of the integration
Enter Connection Parameters:
Enter the domain name of your ServiceNow instance.
Provide the username for the ServiceNow account.
Enter the password associated with the ServiceNow account.
Input the OAuth Client ID for authentication.
Provide the OAuth Secret key.
Click on Test Connection to ensure that the integration is configured correctly and that the platform can connect to the ServiceNow instance.
If the connection test is successful, click on Save to finalize the integration setup.
Your ServiceNow integration is now set up.
Default Parameter Settings
Additional parameters play a crucial role in capturing and conveying essential details that help in the effective resolution of issues. These parameters allow you to customize and enrich the information associated with incidents and alerts, ensuring that all relevant data is recorded and accessible.
Incident Parameters: When configuring incidents, additional parameters enable you to gather more comprehensive information about the issue at hand. Parameters such as impact, urgency, state, and category provide context and prioritization, helping teams respond more effectively. These fields allow for a tailored approach to incident management, ensuring that each incident is handled with the appropriate level of attention and resources.
Alert Parameters: In alert management, additional parameters help in fine-tuning the alert details. By defining fields like category, impact, and urgency, you can ensure that alerts are categorized and prioritized correctly, facilitating quicker responses. The ability to add notes and detailed descriptions further enhances the clarity and usefulness of the alert, enabling teams to understand the situation at a glance and take appropriate action.