ServiceNow integration
Overview of Action Integration
Action integration allows you to connect and manage various services used for Alert Orchestration and Notification Management. These integrations are crucial for automating responses to alerts and ensuring that notifications are sent through the appropriate channels.
Unique Credentials: The credentials entered for each integration are unique to your organization. They ensure secure and reliable communication between the platform and the integrated services.
Service-Specific Credentials: For each service (e.g., Slack, Opsgenie, Webex), you will need to provide specific credentials or tokens that enable the platform to trigger actions and send notifications based on alert conditions.
Navigation
Go to the Settings section in the platform's main menu.
Under Settings, select Integration.
From the list of integration options, choose Action Integration.
Add an Integration
Navigate to the Integration Section.
Enter Integration Details:
Service Type: Select "ServiceNow" from the dropdown menu.
Name: Enter a name for the integration.
Description: Provide a brief description of the integration
Enter Connection Parameters:
Enter the domain name of your ServiceNow instance.
Provide the username for the ServiceNow account.
Enter the password associated with the ServiceNow account.
Input the OAuth Client ID for authentication.
Provide the OAuth Secret key.
Click on Test Connection to ensure that the integration is configured correctly and that the platform can connect to the ServiceNow instance.
If the connection test is successful, click on Save to finalize the integration setup.
Your ServiceNow integration is now set up.
Default Parameter Settings
Additional parameters play a crucial role in capturing and conveying essential details that help in the effective resolution of issues. These parameters allow you to customize and enrich the information associated with incidents and alerts, ensuring that all relevant data is recorded and accessible.
Alert parameters
Incident Parameters: When creating incidents, parameters help provide more detailed information about the issue, enhancing clarity and prioritization. Fields like impact, urgency, state, and category offer valuable context, enabling teams to respond more efficiently. These fields ensure that incidents are addressed with the appropriate level of attention and resources.
We have identified key parameters required to create incidents in ServiceNow. Users can add additional parameters from the "Additional Parameters" dropdown or remove any unnecessary ones as needed.
Alert Parameters: In alert management, additional parameters allow for more precise control over alert details. By specifying fields such as category, impact, and urgency, alerts can be accurately categorized and prioritized, ensuring faster response times. Adding notes and detailed descriptions enhances the clarity and relevance of the alert, enabling teams to quickly grasp the situation and take appropriate action.
We have identified key parameters required for creating alerts in ServiceNow. Users can add more parameters from the "Additional Parameters" dropdown or remove unnecessary ones as needed.