Service Management

The Service Management function contains a table of specific information related to all VirtualWisdom services. You can also use this tab to download logs, generate JMX or memory dumps, and change log levels.

Follow these steps to access the Service Management page.

  1. From the Settings screen, click Service Management.

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    The Service Management page displays.

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    The Column Headings on this page are defined as follows:

    Column Headings

    Definition

    Name

    Name of the service running on the Appliance.

    Status

    Status of the service. Values are Running, Inaccessible, Starting, or Stopped. Running means that the service is running. Inaccessible means that the service is running, but not responding to requests. Starting means that the service is starting and not yet ready to accept requests. Stopped means that the service is stopped.

    Log Level

    Level of debug logging that the service is generating. Valid debug levels are: Trace, Debug, Info, Warning, and Error. If log levels for a service have been disabled by Virtana, nothing displays in the Log Level column.

    # of Properties

    Some services have properties that can be modified. This field contains the number of properties that have been modified for the service.

    Last Memory Dump

    Time stamp of the last user-generated Memory dump. If no memory dump has ever been generated, this field contains - -.

    Last JMX Dump

    Time stamp of the last user-generated JMX dump. If no JMX dump has ever been generated, this field contains - -.

  2. You can export the Services list by clicking on the hamburger icon then selecting Export.

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Download All Services Logs

You can download all logs associated with the VirtualWisdom services. These logs include data on crash and core dumps and are occasionally requested by Virtana Support for troubleshooting. These log files are encrypted during download.

  1. Click the Download All Logs button to view a drop-down menu.

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  2. Select Generate Log to generate the log files.

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    A banner message is displayed indicating that log file generation is in process.

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  3. When the log file has been generated, the lettering on the Download All Logs button changes to the color blue. To download the generated log file, select Download from the Download All Logs drop-down menu and select the log file. The drop-down menu also includes the size of the log and the date and time that the log was generated.

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    The log file is downloaded as an encrypted zip file.

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  4. You can now send this file to Virtana Support for analysis.

Download Services Audit Log Files

VirtualWisdom tracks user actions and saves these actions in audit logs. You can download these audit logs from the Service Management page.

  1. Click the Download Audit Log button.

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  2. The log file is downloaded as a zip file.

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  3. You can now send this file to Virtana Support for analysis or unpack and review it.

Change the Log Level on a Service

If log levels for a service have been enabled, you can change the log level for that service.

  1. Click the down arrow in the Log Level field of the service to modify the level.

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  2. Choose the new log level for the service. Allow approximately thirty seconds for the Log Level to refresh.

Generate a Memory or JMX Dump

Virtana Support may request a memory or JMX dump for a service as part of a support ticket. You can use the Services Management page to generate and download the file.

  1. Click the down arrow in the service's row and select Generate Memory Dump or Generate JMX Dump.

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    A dialog box confirms the dump has been started.

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    Note

    Generating a memory dump could take some time. A spinner is displayed on the page while the dump is in process.

    Check the Auto Refresh box to refresh the Services list every 30 seconds.

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  2. The Last Memory Dump or Last JMX Dump field is updated with the date and time of the dump.

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  3. Download the dump by selecting Download Memory Dump or Download JMX Dump using the drop-down menu for the row.

Set Service Properties

Warning

Use the Set Properties option only in conjunction with Virtana Support. Do not use this button without their direction.