Configuring RemoteWisdom
 |
RemoteWisdom enhances the ability of Virtana Support personnel to diagnose and solve issues with IO hardware and software. RemoteWisdom is enabled by default, and Virtana recommends that you leave it enabled.
Note
RemoteWisdom is enabled by default and starts working when the Appliance boots. If you have security concerns regarding RemoteWisdom, you can disable RemoteWisdom using the Configuration Wizard or the Settings tab from the Virtana Infrastructure Observability UI.
Note
For RemoteWisdom connectivity to succeed, the IO Appliance will need to be able to communicate with virtualinstruments.axeda.com and at least one of the other external IP addresses shown below.
Hostname | IP Address |
|---|---|
virtualinstruments.axeda.com | 40.121.152.116 |
ghuk2.axeda.com | 52.56.106.12 |
ghuk3.axeda.com | 52.56.113.192 |
ghsj1.axeda.com | 52.8.82.253 |
ghsom1.axeda.com | 209.202.157.179 |
Note
Remote Wosdom is not available in the Kubernetes installation.
Configuring RemoteWisdom
From the Settings tab, click Remote Access.
The RemoteWisdom page is displayed.
RemoteWisdom is enabled by default and is indicated by a check in the Enable RemoteWisdom feature for this product check box. If this check box is checked, you can optionally specify the HTTP proxy or SOCKS host information on the page.
Also optionally, verify your login credentials.
By default, RemoteWisdom users are given access to the IO UI. To disable this feature, uncheck the Enable RemoteWisdom access to the IO UI.
To disable RemoteWisdom, deselect the Enable RemoteWisdom feature for this product check box.
Click Test Connection to verify your RemoteWisdom connection. Assuming that you have entered valid information, the Info dialog box displays.
Click Ok to return to the RemoteWisdom page.
Click Save.
You receive a message that the Remote proxy settings have saved successfully.
Click OK to return to the RemoteWisdom page.
Click Close to return to the Settings tab.
Auto disabling RemoteWisdom Access
From the Settings tab, click Remote Access. The RemoteWisdom page is displayed.
Click 'Enable RemoteWisdom access to IO UI' without selecting a timeout intervals to enable RemoteWisdom access permanently
Select 'Automatically disable IO UI after' with a timeout interval to specify how long the RemoteWisdom access should be enabled. For example if a user opts to automatically disable RemoteWisdom access after '5' hours then RemoteWisdom access will be enabled for only the specified duration of 5 hours. Once the timeout interval is complete, access is removed
Select a new timeout interval to update the current set timeout. Click Save. In this case, auto disabling RemoteWisdom access will be rescheduled to the new set timeout interval.
Unselect 'Enable RemoteWisdom access to IO UI'. Click Save. This will cause RemoteWisdom access to be immediately disabled even if the timeout period is not yet complete.
If a service restarts during a preset RemoteWisdom interval, then RemoteWisdom access will be enabled for the remaining time. If the time interval had already elapsed, then RemoteWisdom access would be removed immediately.