Organizations in Reseller or MSP Accounts

In addition to the features of a standard organization in Virtana Platform, an organization configured for a reseller or managed service provider (MSP) account can have additional capabilities. A reseller or MSP account is any account with a Pro license that has additional features activated by Virtana for an MSP or a reseller.

Each MSP or reseller account has a primary "parent" organization associated with it. Each parent organization can have child subordinate organizations (sub-orgs). The sub-orgs can be assigned to customers of an MSP or reseller. All organizations, including sub-orgs, are created by Virtana and require a Salesforce ID.

For MSP partner accounts, the parent organization is directly linked to a Salesforce account. Customer sub-org accounts are linked to the MSP partner account using the Salesforce IDs. The customer accounts consume licenses from the MSP.

For reseller partner accounts, the child sub-orgs consume their own independent licenses. Each sub-org requires a Salesforce ID and is assigned to a customer account.

Each sub-org has its own user database, so a user cannot access "sibling" organizations unless the user is specifically invited to the sibling organizations. The primary account administrator controls access to each sub-org account and can permit or refuse customer access to a sub-org. Users in the partner organization can access the associated sub-orgs, with privileges dependent on the role assigned to the user.

A user in a child organization, assigned an administrator role, can run a license report showing the consumption of licenses by their child organization. However, a child organization user cannot see the parent organization’s license quantity in the report, even if they are sharing the parent's license.

A parent organization user, assigned an administrator role, can run a license usage report for the parent organization as well as the child organizations. If a child organization is consuming the parent's license, then that child organization's consumption against that license is shown.

As a reseller or MSP, you can rebrand any of your organizations in Virtana Platform. See White Labeling Virtana Platform for more information.

Related Topics

Departments Within OrganizationsDepartments Within Organizations

User Access to Organizations with DepartmentsUser Access to Organizations with Departments