Organizations in Reseller or MSP Accounts
In addition to the features of a standard organization in Virtana Platform, an organization configured for a reseller or managed service provider (MSP) account can have additional capabilities. A reseller or MSP account is any account with a Pro license that has additional features activated by Virtana for an MSP or a reseller.
Each MSP or reseller account has a primary "parent" organization associated with it. Each parent organization can have child subordinate organizations (sub-orgs). The sub-orgs can be assigned to customers of an MSP or reseller. All organizations, including sub-orgs, are created by Virtana and require a Salesforce ID.
For MSP partner accounts, the parent organization is directly linked to a Salesforce account. Customer sub-org accounts are linked to the MSP partner account using the Salesforce IDs. The customer accounts consume licenses from the MSP.
For reseller partner accounts, the child sub-orgs consume their own independent licenses. Each sub-org requires a Salesforce ID and is assigned to a customer account.
Each sub-org has its own user database, so a user cannot access "sibling" organizations unless the user is specifically invited to the sibling organizations. The primary account administrator controls access to each sub-org account and can permit or refuse customer access to a sub-org. Users in the partner organization can access the associated sub-orgs, with privileges dependent on the role assigned to the user.
A user in a child organization, assigned an administrator role, can run a license report showing the consumption of licenses by their child organization. However, a child organization user cannot see the parent organization’s license quantity in the report, even if they are sharing the parent's license.
A parent organization user, assigned an administrator role, can run a license usage report for the parent organization as well as the child organizations. If a child organization is consuming the parent's license, then that child organization's consumption against that license is shown.
As a reseller or MSP, you can rebrand any of your organizations in Virtana Platform. See White Labeling Virtana Platform for more information.
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