Manually Install the Windows Agent

  1. Download the latest Windows Agent. Ensure you download the correct version for your environment.

  2. Run the setup wizard and follow the instructions to install it.

  3. Navigate to the** WriteNetuitive.config** file (C:\Program Files\CollectdWin\config or C:\Program Files (x86)\CollectdWin\config depending on your environment.

  4. Open the file and locate the line <WriteNetuitiveURL="{apikey}" />.

  5. Replace {apikey} in the URL with the API key generated in step 1.

  6. Save the file and restart the agent.

Manually Update Host Name

  1. After downloading the Windows agent, open the CollectdWin.config file.

  2. At the top of the file, update the Hostname setting to the desired value.

    <GeneralSettings Interval="60" Timeout="120"
    StoreRates="false" Hostname="" />
  3. Save the file.

  4. Restart the CollectdWinservice (if currently running).


  1. Open the Programs and Features list.

  2. Right click the CollectdWinService (64 bit) program.

  3. Click Uninstall.

  4. If any prompt appears, click Yes to confirm that you want to delete the program.


In the case of an issue with CollectdWinService uninstallation:

In some cases, the CollectdWin folder can still be present, or the service can be absent under Programs and Features post un-installation. You can try the following steps:

  1. Run the below command as an Administrator in your Windows Command Prompt:

    SC DELETE "CollectdWinService (64 bit)"

  2. Refresh and check if service is deleted from services console and registry:


  3. Delete these folders manually:

    • C:\Program Files\CollectdWin

    • C:\ProgramData\CollectdWin