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Configuring Change Management Integrations

Change management integrations provide you the ability to manually generate change request tickets from Optimize. Optimize displays recommendations for idle resources and right sizing on the Cost Saving Opportunities page. From there, you can choose to manually submit a request to a change management system (CMS) directly from Optimize.

Other than submitting the change request, Virtana Platform does not interact with the change management system. Any other actions involving the request must be done within the change management system itself.

Only one instance of a given change management system can be installed, but you can install multiple types of CMSs. For example, you can install both ServiceNow and Jira, but only one instance of each.

When you add the integration, you select the fields from the CMS that you want as Default Issue Settings in Virtana Platform when making a change request. You can then use policies to finely tune the field settings for various types of change requests.

See the Optimize guide for more information about submitting change requests.

ServiceNow Integration Overview

  1. First, you must configure a web services user and add Virtana Platform to the application registry in ServiceNow. Then, copy the Client ID and Secret from ServiceNow.

    Configure ServiceNow for Virtana Platform Integration

  2. Enter the ServiceNow credentials in the integration setup form in Virtana Platform and complete the form.

    Configure Virtana Platform for ServiceNow Integration

Related Topics

Change Management in Optimize

Jira Integration Overview

  1. First, you must generate and copy a Jira API token.

    Jira API token generator

  2. Then, you must access the integration setup form in Virtana Platform, paste in the token, and complete the form.

    Configure Virtana Platform for Jira Integration

Related Topics

Change Management in Optimize